Refund Policy

Last Updated: August 11, 2026

We want you to enjoy your Farm & Flame Candle Company purchase. If something isn't right, please review the following return and refund guidelines.

Returns

Eligible products may be returned within 30 days of delivery.

To qualify for a return, products must generally be:

Unused
Unburned, if applicable
In their original condition
In their original packaging when reasonably possible

Proof of purchase may be required.

Before returning a product, please contact Farm & Flame Candle Company so we can provide return instructions.

Returns sent without contacting us first may experience delays in processing.

Return Shipping

Customers are responsible for return shipping costs unless the product was incorrect, defective, or damaged upon arrival and Farm & Flame Candle Company determines otherwise.

Original shipping charges are generally non-refundable.

We recommend using a trackable shipping method when returning merchandise. Farm & Flame Candle Company is not responsible for return packages that are lost or damaged while being shipped back to us.

Non-Returnable Products

For safety, hygiene, and product-quality reasons, certain products may not be eligible for return, including:

Candles that have been burned or used
Wax melts that have been opened or used
Room sprays or fragrance products that have been used
Reed diffusers or similar products that have been opened or used
Grooming or personal-care products that have been opened or used
Custom, personalized, or made-to-order products
Gift cards
Final-sale or clearance merchandise when identified as such at the time of purchase

Fragrance Preferences

Fragrance is personal, and scent perception can vary from person to person.

A dislike of a particular fragrance does not mean that the product is defective.

Unused products that otherwise meet our return requirements may be returned within the 30-day return period. Customers are responsible for applicable return shipping costs.

Damaged or Incorrect Products

Please inspect your order when it arrives.

If you receive an incorrect item or a product that arrives broken, damaged, or defective, contact us as soon as possible.

Please provide your order number, a description of the issue, and photographs when applicable.

Once we review the issue, we will determine an appropriate resolution, which may include a replacement, refund, or other solution depending on the circumstances and product availability.

Refunds

Once an eligible return has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method.

Please allow additional time for your bank, credit card company, or payment provider to process and post the refund.

Shipping charges are generally non-refundable unless otherwise determined by Farm & Flame Candle Company.

Exchanges

If you would like a different product or fragrance, please contact us. Depending on product availability and the circumstances, the easiest option may be to return the eligible item and place a new order.

Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests, but we cannot guarantee that an order can be canceled once it has entered processing or has been shipped.

Contact Us

To request a return or ask a question about a refund, please contact:

Farm & Flame Candle Company
Email: FARMANDFLAMECO@gmail.com

Please include your order number whenever possible so we can assist you more quickly.