Shipping Policy

Last Updated: August 11, 2026

Thank you for shopping with Farm & Flame Candle Company! We carefully prepare and package every order so your products arrive ready to enjoy.

Order Processing

Most orders are processed and prepared for shipment within 1–3 business days after your order is received.

Business days do not include weekends or holidays.

During holidays, sales, product launches, or periods of unusually high order volume, processing times may be longer. Custom or made-to-order products may also require additional processing time.

Once your order has shipped, you will receive shipping information at the email address provided during checkout, when available.

Shipping Times

Delivery times vary depending on your location, selected shipping method, carrier, weather, holidays, and other circumstances outside of our control.

Shipping estimates provided during checkout or by a shipping carrier are estimates and are not guaranteed delivery dates.

Farm & Flame Candle Company is not responsible for carrier delays once a package has been transferred to the shipping provider.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before submitting your purchase.

If you discover an error after placing an order, contact us as soon as possible. We will make reasonable efforts to update the address if the order has not yet shipped, but we cannot guarantee changes can be made once processing has begun.

Farm & Flame Candle Company is not responsible for packages delivered to an incorrect address supplied by the customer.

Lost or Missing Packages

If tracking information shows that your package is still in transit beyond the expected delivery timeframe, please contact the shipping carrier for additional information.

If you believe your package has been lost, you may also contact Farm & Flame Candle Company and we will assist you in determining the appropriate next steps when possible.

Packages marked as delivered by the carrier but reported missing may require investigation with the shipping provider.

Damaged Orders

We take care when packaging our products, but we understand that damage can occasionally occur during shipping.

If your order arrives damaged, broken, or otherwise unusable due to shipping damage, please contact us as soon as possible after delivery.

Please include:

Your name
Order number
A description of the damage
Clear photographs of the damaged product
Photographs of the shipping packaging when possible

Please keep the damaged product and packaging until your claim has been reviewed.

Depending on the circumstances and product availability, we may offer a replacement, refund, or other appropriate resolution.

Shipping Candles During Hot Weather

Candles and other wax products are sensitive to heat.

During periods of high temperatures, we may adjust shipping schedules or take additional precautions to reduce the amount of time packages spend in hot conditions.

Once a package has been delivered, we recommend bringing it indoors promptly. Farm & Flame Candle Company cannot guarantee that wax products will remain unaffected when packages are left outdoors, in mailboxes, in vehicles, or in other high-temperature environments after delivery.

Minor changes in the appearance of wax caused by temperature fluctuations do not necessarily affect the performance or fragrance of the product.

Questions About Shipping

If you have questions about an order or our Shipping Policy, please contact:

Farm & Flame Candle Company
Email: FARMANDFLAMECO@gmail.com